Customer service
How we work?
To save your time and ensure efficient processes of the order placement, production and delivery, we would kindly ask you to follow the procedure :
Enquiry:
the request of the printing You can submit by e-mail uzsakymai@repro.lt, via the enquiry form or by contacting our project managers by e-mail or phone, indicating the specifications of the product.
Order confirmation:
when you review print offer which was sent by our project manager, please confirm it in writing.
Contract Signing:
a service contract shall be signed with the client. In case you have already signed a corresponding agreement with us, the commercial offer that you confirmed will be considered as an annex to the agreement.
Submission of the artwork:
the print-ready artwork in PDF format shall be uploaded to our server via FTP, by email or with CD, DVD, USB drives.
Proof:
we can produce Proofs which you need to confirm.
Feedback:
we value your opinion regarding your experience with us, and we sincerely hope for active co-operation collaboration and mutual understanding.