Customer service

How we work?

To save your time and ensure efficient processes of the order placement, production and delivery, we would kindly ask you to follow the procedure :

Enquiry: 

the request of the printing You can submit by e-mail uzsakymai@repro.lt, via the enquiry form or by contacting our project managers by e-mail or phone, indicating the specifications of the product.

Order confirmation:

when  you review print offer which was sent by our project manager, please confirm it in writing.

Contract Signing:

a service contract shall be signed with the client. In case you have already signed a corresponding agreement with us, the commercial offer that you confirmed will be considered as an annex to the agreement.

Submission of the artwork: 

the print-ready artwork in PDF format shall be uploaded to our server via FTP, by email or with CD, DVD, USB drives.

Proof:

we can produce Proofs which you need to confirm.

Feedback:

we value your opinion regarding your experience with us, and we sincerely hope for active co-operation collaboration and mutual understanding.